Fidelity Connect 365™
Smart Building Technologies offers 24/7 remote monitoring and alarm management services. Our Digital Monitoring Center is staffed 24 hours a day, 7 days a week, and 365 days a year with experienced and highly trained Building Automation Specialists. Our extensive knowledge and experience ensure swift and accurate prioritization when responding to alarms.
We offer customers several flexible levels of our Digital Monitoring Center services:
- Live & Automated Alarm Notification & Escalation – Email, SMS, Phone Call(s)
- Backup for Controllers, Server Applications, Configurations & More
- Real-Time Troubleshooting & Diagnostics
- Remote Programming & Commissioning
- Customer Alarm Portal
- Alarm Reporting & Trending
- Alarm & Data Archiving
- Associated Managed IT Services